Contact & Support

Within 30 days of delivery, submit an Order Support request with your order confirmation number. We’ll email you the return address, a warehouse in Texas. You arrange and pay for return shipping with the carrier of your choice, and all returns are subject to a 25% restocking fee. See our Return Policy for details.

For a freight delivery, note the damage on the delivery paperwork before you sign. Then submit an Order Support request, choose 'Damaged / Defective', and upload photos of the damage. We’ll review it and contact you about a replacement or refund. Freight damage claims may be limited if the damage wasn’t noted at delivery; see our Shipping Policy.

Contact us as soon as possible via Order Support. If your order hasn’t shipped, we will try to update it. Once an order has shipped, changes may require a return under our Return Policy.

We issue approved refunds within 3–5 business days after we receive and inspect the returned items. Refunds go back to your original payment method, less the 25% restocking fee. We never deduct the original shipping charge. Your bank or card issuer may take additional time to post it.