Return Policy

30-Day Return Window

If you are not satisfied with your purchase, you may request a return within 30 days of delivery. Returns after 30 days may be reviewed case-by-case based on elapsed time and item condition.

Non-Returnable Items

• Items assembled by customers.
• Items that were modified (for example cut, drilled, or added parts).
• Items not in original packaging.
• Custom-made or special-request products.
• Items assembled by us but with missing or damaged parts reported after assembly.
• Returns submitted without original invoice or sales order documentation.

Fees and Shipping Deductions

• Return shipping is the customer's responsibility unless otherwise confirmed by support.
• Orders promoted as free shipping may have outbound shipping cost deducted from refund.
• All returns are subject to a 25% restocking fee.

How to Submit a Return Request

1. Submit your return request within 30 days of receiving your order.
2. Complete the request form with as much detail as possible.
3. After submission, expect email confirmation in about 1-4 business days.
4. Once returned items are received and inspected in expected condition, refund confirmation is issued.
5. Approved refunds are returned to the original payment method.

Start your request here: Contact Us

White Glove / Truck Freight Delivery

• The original purchaser should be present at delivery to inspect and sign.
• All visible or suspected damage must be noted on delivery paperwork at time of delivery.
• If packaging shows any damage, note “Package Damaged” on the signed document.
• Inspect all pieces before assembly and report any issues to support immediately.
• Claims may be limited if delivery exceptions are not documented at receipt.