Return Policy

30-Day Return Window

If you are not satisfied with your purchase, you may request a return within 30 days of delivery. Returns after 30 days may be reviewed case-by-case based on elapsed time and item condition.

Non-Returnable Items

• Items assembled by customers.
• Items that were modified (for example cut, drilled, or added parts).
• Items not in original packaging.
• Items with missing or damaged parts reported only after assembly.
• Returns submitted without original invoice or sales order documentation.

Fees

• You arrange and pay for return shipping with the carrier of your choice. Contact us first: we email you the return address, a warehouse in Texas. If an item arrived damaged or we shipped the wrong item, contact us and we will tell you how we handle the return shipping.
• We never deduct the original shipping charge from a refund, including on orders that shipped free, however much of the order you return.
• All returns are subject to a 25% restocking fee.

Orders Placed from the Kitchen Planner

The Kitchen Planner is a visual layout tool. It does not check your design against your actual room, walls, windows, plumbing, electrical, or appliances. Before you order, measure your space and confirm every cabinet size, clearance, and appliance opening. Quantities the planner adds to your cart, accessories such as toe kicks, fillers, panels, and moulding especially, are estimates; adjust them to your own project. Verifying a planner design is the customer's responsibility. Cabinets or accessories ordered in the wrong size, configuration, or quantity are handled as standard returns under this policy, including the 25% restocking fee and the non-returnable items listed above. See the Kitchen Planner Terms of Use.

How to Submit a Return Request

1. Submit your return request within 30 days of receiving your order.
2. Complete the request form with as much detail as possible.
3. After submission, expect email confirmation in about 1-4 business days.
4. Once returned items are received and inspected in expected condition, we issue your refund within 3–5 business days.
5. Approved refunds are returned to the original payment method.

Start your request here: Contact Us

Truck Freight Delivery

• Someone should be present at delivery to inspect the shipment and sign for it.
• All visible or suspected damage must be noted on delivery paperwork at time of delivery.
• If packaging shows any damage, note “Package Damaged” on the signed document.
• Inspect all pieces before assembly and report any issues to support immediately.
• Claims may be limited if delivery exceptions are not documented at receipt.